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FAQ's

Have a question about our products or our company? You'll find the most commonly asked questions below.

How much is delivery?

48 hour tracked delivery is £2.95, or free for orders over £25.

24 hour tracked delivery is £3.95

Outside UK orders are charged at £7.00. We estimate delivery can take up to 5 working days

I want to return an item, what do I do?

You have 21 days from the date of your delivery to return your order. Please contact our customer service team to notify us that you would you like to return an item.

Buyers are responsible for the cost of returning a product. We advise that you use a tracked service. 

If your item is damaged or believed to be faulty please contact help@halfmoonbay.co.uk. Please allow up to 48 hours for a response during busy periods. Please note our business hours are Monday – Friday, 9.00am – 5.00pm.

My order is damaged or faulty, what do I do?

Please contact our customer service superheroes at help@halfmoonbay.co.uk who will resolve this for you.

My delivery address is outside the UK. Can I order from you?

We welcome orders from outside the UK, however we are restricted in what we can supply due to licensing contracts. A message will be displayed at checkout informing you if a particular item cannot be delivered to the nominated delivery address. 

Can I cancel my order?

Please email help@halfmoonbay.co.uk as soon as possible and as long as your order hasn’t already left our warehouse we will do our best to cancel the order.